What is Value Addition?
Value addition is the sum wastage value and making charges combined.
What is the cost of shipping for USA delivery?
It's FREE for orders above $1500 across USA. For orders below $1000 we charge $50 shipping cost.
What is the cost of shipping for India Delivery?
All our shipments within India are free.
Are the shipments Insured and secured?
Yes, all our shipments are securely packed and insured.
Do we have to pay customs duties extra when we get them shipped to USA?
No, you don't have to pay any extra customs duty. We ship them from our California office.
Can I do video call to see the jewellery live?
Absolutely, we can schedule a video call and show the products available in stock. Please check with our customer support team for an available slot and book your appointment.
Is the jewellery certified?
Yes, each product is certified by BIS( Bureau of Indian Standards) with a Hallmark. Most of our jewellery is made in 22Kt gold except for few which are made with 18Kt gold and are certified accordingly. We can assure you that we offer the risk free guarantee without any complaints.
What is the Quality of Diamonds used? Is the diamond jewellery certified?Quality and Certifications for Diamond Jewellery
Our diamond jewellery is certified by IGI (INTERNATIONAL GEMOLOGICAL INSTITUTE) and comes with a certificate card issued by them. Almost all our diamond collections are E/F Color and VVS Clarity.
Where is your store located?
Our retail outlet in India is located at Visakhapatnam, Andhra Pradesh,India. Our USA office is located in California.
How long does it take for manufacturing Out of Stock products?
It depends on the workmanship of the product as we have karigars from all over India. It will take 2-3 weeks for manufacturing most of our products.
What is your Buyback Policy?
We have a life long buyback for all products. Products should be returned to our retail store in Visakhapatnam, Andhra Pradesh, India to avail this facility.
Do you accept payment via Cards?
Yes, we do accept credit/debit cards, including Visa, MasterCard, American Express,Discover, JCB, Diner's Club and EnRoute.
What modes of payment are accepted?
USA SHIPPING- We accept credit/debit cards, bank transfer and check as well from USA bank accounts. All Credit/debit cards, including Visa, MasterCard, American Express,Discover, JCB, Diner's Club and EnRoute are processed via Paypal.
INDIA SHIPPING- We accept India issued Debit/Credit cards and bank transfer via RTGS/NEFT/IMPS from Indian bank accounts.
Please contact our customer support team if you need any further assistance.
Do you accept customized orders?
Yes, we do accept customized orders. Please email your design along with your Name and contact number to firstname.lastname@example.org to get a personalized quote. The final value might vary upon manufacturing as per actuals like gold weight, stone weight etc.
Returns policy is not valid on customized orders.
What is your Return Policy?
We accept returns on products shipped within India only up to 1 week from the date of delivery. All returns are finalized after verifying product condition. Refunds will be issued in the same mode of payment in 5-7 working days upon acceptance.
At the moment we don't accept returns for products shipped to the USA.
What mode of shipping do you use to mail orders within India?
All our shipments mailed using high value logistics experts such as Sequel or BVC. All our shipments are securely packed and insured until they reach your address.
What mode of Shipping do you use to mail orders in USA?
We ship via FEDEX 2 DAY PRIORITY mailing service from our California office. All our shipments are securely packed and 100% INSURED as well.
There won't be any additional customs duty for all our shipments within USA.
Please contact our customer support team for expedited shipping prices.
Can i get the products shipped to USA?
Yes we do ship jewelry to USA, which is completely secured and insured. We ship from our California office. No additional customs duties.